Director of Operations

As Director of Operations at Paladin Technologies, you will plan, organize, direct, and control the activities required for effective management of the Operations Department, to include supervision of the Field Team. The primary goal is to ensure quality installations and client satisfaction. You will have full financial accountability and responsibility for the business results of the Minneapolis branch.

The Director of Operations will work strategically and collaboratively with the existing Paladin Technologies leadership group to support overall business development, account management, execution of complex technology projects, and ensure we deliver the highest level of service for our ever-growing client base while supporting our highly skilled workforce.

Your top priority is to build strong and trusted relationships with our clients and internal stakeholders, while driving and delivering first-class multi-scope projects and services. You will conduct all aspects of work at Paladin Technologies (PTI) in accordance with our Company Values:
 

• OUR VISION: Innovation through teamwork
• OUR MISSION: We are committed to solving complex technology challenges through the power of an innovative team
• LEADERSHIP MINDSET: Through a mindset of excellence, innovation, and entrepreneurship, we provide customized solutions for our clients while advancing the industry
• PEOPLE DEVELOPMENT: Through our actions of leadership and support, we create an environment for our people to grow to embrace excellence and innovation
• TEAM: Together everyone achieves more through our commitment of accountability, respect, effective communication, and collaboration
• CLEINT FOCUSED: We make it easy for our clients to receive exactly what they expect because we are listening 

Position Responsibilities:

• Supervise, develop, coach, guide, evaluate, hold accountable and discipline Operations Department personnel in accordance with PTI policies and procedures. 
• Develop Operations Department short- and long-range goals to coincide with ompany objectives. 
• Establish and maintain procedures and standards for quality installations. 
• Monitor installations for on time on budget performance. 
• Determine appropriate staffing levels for Operations Department and adjust in accordance with PTI policies and procedures. 
• Forecast department requirements, expenditures, and develop annual budgets. 
• Ensure fiscal responsibility of the department including revenue generation and cost containment, analyze variances from budget, and take corrective actions. 
• Provide reports to senior management to include but not limited to revenue forecasting and staff performance. 
• Establish and implement productivity standards and communicate job expectations to staff. 
• Ensure accurate project information is maintained in company shared files and system
• Strategic collaboration with sales on plans for new client acquisition, as well as growth within existing key accounts
• Partnership with sales on understanding sales pipeline/forecasting, and creating proactive plans for resourcing and execution
• Collaborate with sales leader on muti-discipline sales and execution strategies in the market
• Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other. 
• Monitor and amend departmental documentation as needed, invoices, credits. 
• Maintain knowledge of current industry standards and emerging technologies. 
• Represent company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction. 
• Work in compliance with the company’s policies and procedures including safety manual. 
• Communicate effectively and timely to resolve company, client, or other inquiries and/or requests. 
• Work proactively and in a positive manner with co-workers. 
• Conduct performance management throughout the year including annual performance evaluations and compensation planning for department
• Partner with HR to ensure the right people are hired, trained, and supported throughout their career with PTI
• Maintain and protect assigned company assets. 
• Maintain professional licensing as required by State and Local jurisdictions. 
• Available to work outside of, or in addition to, normal businesses hours. 

Supervisor Duties: In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Required Qualifications:

• 10 or more years’ experience as an Operations Leader overseeing complex security integration technology projects
• Previous and progressive experience in Project Management and Project Management leadership
• Post-secondary education (Diploma or bachelor’s degree in management desirable)
• Experience in project planning, risk management, cost / schedule management, and methods of analyzing and reporting project performance on financial and other KPI’s as demonstrated by 5 + years of relevant experience
• A valid Driver’s License and ability to pass pre-employment screens

Preferred Qualifications:

• Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects.
• Previous experience in Business Development
• Experience with enterprise security solutions such as Avigilon, Axis Genetec, Lenel, and Milestone
• Previous direct commercial sales, estimating, or design experience 
• Project Management Professional (PMP) certification
• Experience with Microsoft Dynamics 365 a plus

Professional Competencies:

• Ability to advance business objectives in a consultative manner with line and support management.
• Ability to make independent decisions related to the day to day operations.
• Ability to operate in a collaborative work environment.
• Excellent negotiating skills.
• Excellent interpersonal skills including customer service skills
• Strong organizational skills
• Ability to multi-task while working under deadlines and time constraints
• Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
• Ability to write effective business correspondence and present information in one-on-one and small and large group situations.
• Ability to interact effectively at all levels and across diverse cultures.  Ability to function as an effective team member.
• Ability to adapt as the external environment and organization evolves while leading with confidence and positivity
• High degree of discretion and confidentiality

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers
• Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
• Sitting, standing, walking in office environments and construction sites
• The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated.  Noise levels are considered low to moderate
• Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction.
• Driving to customer sites is required
• Limited overnight travel may be required

Salary Range: $120,000 - $150,000 (DOE) 

BENEFITS: Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling.  Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option in qualified states), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company’s 401(k) plan.  Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.


 

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.