Program Coordinator
GENERAL ACCOUNTABILITIES:
- Maintain and protect assigned Company assets.
- Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.
- Work in compliance with the Company’s polices and procedures including safety manual with safety of self and others in mind at all times.
- Accurate, complete and timely record keeping in all areas of responsibility
- Available to work outside of, or in addition to normal businesses hours.
- Work proactively and in a positive manner with co-workers.
- Communicate effectively and timely to resolve Company, Client, or other inquiries and/or requests.
- Provide overall Sales Support as needed/requested, including partnering with contracted colleagues/subcontractors on RFPs/Proposals for work outside of VTI’s geography
- Provide project management support for national customer work completed by contracted colleagues/subcontractors
- Customer’s main point of contact for all installation, service, billing, data support, false alarm research, monitoring and technical questions.
- Address database errors and delegate appropriately for timely resolution
- Assign each request to an individual for ownership
- Maintain the Client project dashboard (tracking and visibility mechanism)
- Escalate items when necessary to appropriate parties
- High School diploma or equivalent
- Proficiency with Microsoft Office and computerized business systems as demonstrated by a minimum of 1 year of experience
- 2+ years of experience in the security industry in a customer facing role
- Education beyond high school, either 2 year or 4 year degree
- Excellent interpersonal skills including customer service skills
- Strong organizational skills, highly detailed
- Ability to multi-task and prioritize while working under deadlines and time constraints.
- Inquisitive nature with Ability to solve practical problems and carry out responsibilities under minimal supervision.
- Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
- Ability to write effective business correspondence and present information in one-on-one and small group situations.
- Ability to interact effectively at all levels and across diverse cultures. Strong relationship building skills.
- Ability to function as an effective, pro-active team member. Reliable, positive, proactive and professional attitude.
- High degree of discretion and confidentiality
- Ability to adapt as the external environment and organization evolves.
- Strong Business Acumen
Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in English in order to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment.
WORKING CONDITIONS:
- The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
- Customer site visits are expected. These sites will range from finished off space and building remodels to active construction sites with uneven terrain to office locations. Both outdoor and indoor working conditions are possible, though most work with be in an office setting.
- Travel may be required.
BENEFITS: Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company’s 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.
Company Info:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.
Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.
We thank you for your application, however only those selected for an interview will be contacted.