Senior Technician - Service

Collaborate with the Client Services Team to schedule and dispatch to customer sites for break/fix requests, preventative maintenance as well as small move, add, and change (MAC) work. Responsible for documentation & reporting of findings & solutions for each service job performed. Strong communication skills & discipline, internally and externally, are necessary to be successful at providing an excellent customer experience.  Collaboration with the Client Services Team is vital and critical to the success of this position. 

Roles & Responsibilities:

• Review service ticket requirements and plan how to perform it
• Coordinate equipment & company vehicle resources as required to effectively manage service tickets
• Review, modify and red line job documentation for assigned tickets when applicable
• Perform service work in a professional manner and in accordance with company established best practices
• Maintain a professional appearance and attitude
• Maintain a clean and orderly jobsite
• Adhere to all applicable safety rules and regulations
• Review materials options and verify count accuracy
• Facilitate the delivery of staged materials to the jobsite
• Communicate & coordinate with the Client Services Team regarding schedule, open items, & job status
• Communicate with the Client Services Team on the needed job components and materials
• Commissioning of trade specific systems including, but not limited to:
  • Device & cable testing
  • System functionality testing
  • System settings/configurations
  • Firmware updates
  • User acceptance testing
  • System documentation
• Occasional light travel may be required

Required Qualifications:

• Minimum; 5 - 6 years of work experience as a Service Technician with a security integrator with manufacturer certifications
• Industry experience working with access control, intrusion and CCTV
• Must carry a current Lenel OnGaurd Certification
• Valid US driver's license with acceptable record
• Ability to pass pre-employment screening

Preferred Qualifications:

• Video Surveillance: Avigilon, Hanwha, Genetec, Milestone, Exacq, Honeywell, Bosch, Axis
• Access Control: LenelS2, AMAG, Avigilon, Genetec, Honeywell, Open Path, Lenel, RS2, Software House, Hirsch
• Intrusion: DMP, Honeywell, Bosch
• Intercom: Aiphone, Viking
• Work experience in the financial market of banks
• Engineering or estimating skills 
• Knowledge of how to program systems

Demonstrated Professional Competencies

• Ability to troubleshoot electronic systems and find solutions
• Ability to use sound judgment and perform under pressure
• Ability to operate as part of a team
• Great written and verbal communication
• Good troubleshooting skills, exceptional customer service
• Positive attitude

Compensation: $45.00ph - $55.00ph DOE

Physical Demands

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 pounds.

Working Conditions

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. The noise level in the work environment is usually moderate. Confined space entry may be required. High work may be required.

Benefits 

Paladin Technologies offers a strong compensation package including medical, dental, and vision insurance, company paid life insurance, 401k matching, PTO and paid sick leave, training and certification opportunities, and more.

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.