Inside Sales, Intrusion & Monitoring Services

The Vancouver-based Inside Sales position will work closely with the Intrusion and Monitoring team to ensure that our customers are provided with the highest quality service. The ideal candidate will have superior customer service and sales skills, and must be highly organized and able to prioritize. We are growing rapidly across Canada, and our Inside Sales position must thrive in a fast-paced environment. 

We’re looking for an Inside Sales, Intrusion & Monitoring Services professional to play a key role in connecting our Sales, Service, and Project teams. This position will ensure seamless communication, accurate and timely quote generation, and reliable CRM management. The Inside Sales role will also provide exceptional support to clients without assigned Account Managers, oversee all alarm-related accounts, and assist with project-related coordination to ensure a consistent and professional customer experience.

RESPONSIBILITIES:

• Support the selling and administration of security systems, technology solutions (AV/Data), intrusion systems, and monitoring services from our ULC-listed Central Station.
• Assist internal team members (including outside sales, project management, and the service department) with the sale and coordination of monitoring services.
• Review and assess business alarm requirements for monitoring requests, preparing accurate BOMs and quotations for end-user clients and internal teams.
• Obtain client approvals and support team members with intrusion and monitoring sales opportunities.
• Manage sales administration for new alarm customers, including moves, adds, and changes (MACs) in the system.
• Support customer care and the central station with new customer setups and account activations.
• Collaborate closely with Operations, IT, Engineering, and other corporate departments to drive the success of monitoring services.
• Interact directly with customers requiring monitoring services, ensuring timely communication and support.
• Provide accurate and timely responses to customer requests for proposals, bids, or quotations.
• Propose and present new solutions for security, integrated system technologies, and infrastructure related to monitoring services.
• Follow up on all sales leads and maintain accurate records of systems, opportunities, and forecasts in the CRM.
• Demonstrate strong communication skills and the ability to engage effectively with customers and internal team members.
• Maintain a positive attitude, self-motivation, passion for success, and commitment to delivering quality results.
• Perform additional duties as required.

REQUIRED QUALIFICATIONS:

• Strong computer skills, with advanced proficiency in Microsoft Office and project / quoting software.
• Experience in a technical sales role, producing quotes, estimates, and project design.
• Minimum of 1 year experience with alarms and/or integrated systems.
• Excellent written and verbal communication, as well as interpersonal skills.
• Excellent organization and attention to detail.
• Able to work independently, manage time effectively, and work with multiple deadlines.

PREFERRED QUALIFICATIONS:

• Post-secondary education in electronics, electrical, or equivalent.

SUCCESS FACTORS:

• Accountability: takes ownership & responsibility for quality and timeliness of commitments.
• Results Driven: ability to focus on detailed outcomes and the means by which they are achieved.
• Leverages Collaborative Relationships: cultivating win-win relationships and advancing Paladin’s market position.
• Business Development: Quick to recognize and act on an opportunity. Knows how to close. Knows how to make a profit.
• Masterful in front of the Customer: Goes the extra mile to know and understand the customer’s business and their needs. 

PROFESSIONAL COMPETENCIES: 

• Excellent customer relation skills.
• Excellent written and verbal skills in one on one and large group situations.
• Excellent inter-personal skills including client and employee relations.
• Ability to organize workload for effective implementation.
• Ability to multi-task while working under deadlines and time constraints.
• Efficient in standard business software (Microsoft Office, Outlook, Onenote, Visio).
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to function as an effective team member in a collaborative sales environment.
• Ability to adapt as the external environment and organization evolves.

PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.  

• Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment.

WORKING CONDITIONS: 
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. 

• The office is clean, orderly, properly lighted and ventilated.  Noise levels are considered low to moderate. 

Pay Range: $55,000 - $62,500 DOE 
 

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.