Vice President of Operations
As our VP of Operations, your top priority is to build strong and trusted relationships with our clients and internal stakeholders, while driving and delivering first-class multi-scope projects and services. The VP of Operations will conduct all aspects of their work at Paladin Technologies in accordance with our Company Values:
- OUR VISION: Innovation through teamwork
- OUR MISSION: We are committed to solving complex technology challenges through the power of an innovative team
- LEADERSHIP MINDSET: Through a mindset of excellence, innovation, and entrepreneurship, we provide customized solutions for our clients while advancing the industry
- PEOPLE DEVELOPMENT: Through our actions of leadership and support, we create an environment for our people to grow to embrace excellence and innovation
- TEAM: Together everyone achieves more through our commitment of accountability, respect, effective communication, and collaboration
- CLEINT FOCUSED: We make it easy for our clients to receive exactly what they expect because we are listening
- Responsible for delivery of scope of services for our clients across Southern California and across the country
- Manage P&L of the operations & service departments to maximize efficiency and profitability.
- Build and maintain relationships with external clients and internal partners, ensuring effective communications with all stakeholders
- Work with sales team to establish service and maintenance agreements for our key clients
- Control costs and maximize productivity through the implementation of best practices and standard processes
- In cooperation with the leadership team, develop reporting metrics from our service ticketing and financial accounting systems
- Deliver on all aspects of our service level agreements including field service technical support, preventative maintenance, emergency response and reporting functions
- Plan, organize, direct, and control staffing levels and utilization rates to ensure that all projects are delivered on time, on budget and to a high-quality standard.
- Accountable for maintaining technical labour schedule to ensure optimal utilization of resources, and re-allocate resources as required to accommodate business & project priorities.
- Communicate with Project Management and Estimation teams to evaluate all current and upcoming project work for required quantity and skillset of technical labour and office support.
- Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability.
- Ensure all Health, Safety and Environmental policies and practices are followed and meet client requirements
- Conduct performance management throughout the year including annual performance evaluations and compensation planning for department
- Partner with HR to ensure the right people are hired, trained, and supported throughout their career with Paladin Technologies
- Communicate the Paladin Technologies brand identity, values, and positioning in our Southern California Group that supports company alignment
- 10 or more years’ experience as an Operations Leader overseeing complex technology projects
- Previous and progressive experience in Project Management and Project Management leadership
- Post-secondary education (Diploma or bachelor’s degree in management desirable)
- Experience in project planning, risk management, cost / schedule management, and methods of analysing and reporting project performance on financial and other KPI’s as demonstrated by 5 years of relevant experience
- A valid California Driver’s License and ability to pass pre-employment screens
- Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects.
- Previous experience in Business Development or General Management
- Experience with “enterprise” security solutions such as Genetec, Lenel, Milestone, Motorola
- Previous direct commercial sales, estimating, or design experience
- Project Management Professional (PMP) certification
- Experience with Microsoft Dynamics 365 a plus
- Ability to advance business objectives in a consultative manner with line and support management.
- Ability to make independent decisions related to the day to day operations.
- Ability to operate in a collaborative work environment.
- Excellent negotiating skills.
- Excellent interpersonal skills including customer service skills
- Strong organizational skills
- Ability to multi-task while working under deadlines and time constraints
- Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
- Ability to write effective business correspondence and present information in one-on-one and small and large group situations.
- Ability to interact effectively at all levels and across diverse cultures. Ability to function as an effective team member.
- Ability to adapt as the external environment and organization evolves while leading with confidence and positivity
- High degree of discretion and confidentiality
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
- Work environment: The noise level in the work environment is usually minimal. Travel for this position is estimated at up-to approximately 10-20%.
Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company’s 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.
Company Info:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.
Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.
We thank you for your application, however only those selected for an interview will be contacted.